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The tazam.net team strives to provide customers with the most efficient and cost effective solutions to solve their IT problems. We provide professional advice and full IT support via telephone, and also support customers in many far away places by email, low cost or free calls via Skype and also remote access provided by logmein or teamviewer.

tazam.net's highly-experienced support staff can help with a range of technical support issues; from simple start-up errors & device conflicts to blue screen errors & system freezing and can help your PC run fast and efficiently so you can get on with your life and make the most of you computer.

What if my pc is beyond economical repair? This is very relevant and some times (particularly with older pc's) much better to replace rather than waste time & money trying to repair. If so, we'll advise & guide you on how to:

  • Establish the most suitable package & where to obtain the best deal
  • Transfer your important files
  • Destroy private data on your old pc
  • Set up your new pc, internet, anti-virus & peripherals

We offer comprehensive support services for over 72 software applications including computer hardware and peripherals. So, please ask for any kind and level of assistance you need for fixing computer errors.
 

Microsoft Windows Support Microsoft Windows
Microsoft Certified experts provide support across operating systems that includes the recently released Windows Vista and/or Windows XP, Windows ME, Windows 2000 or Windows 98
 
Microsoft Office
Support for Microsoft Office by certified professionals to help you maximize your productivity with Microsoft Word, Excel, Power Point, Access, Visio or Outlook for your email
         
Security
Remove viruses and protect yourself against aggressive and malicious attacks. tazam.net supports anti-virus software from Panda, eTrust, Symantec Norton, McAfee, AVG and Trend Micro; and Anti-spyware applications from Ad-Aware and Spybot
  Software
Install and set-up applications and fix problems. Comprehensive support for software from Microsoft, Eudora, Adobe, Macromedia, Netscape, Nero, Roxio, realPlayer amongst others
         
Hardware
Support for your Desktop PC, Laptops and their components including video/sounds Cards, Ethernet Cards and adapters, CD/DVD, modems and routers
 
  Peripherals
Setup you printer and multi-functional devices. Install and configure settings for external speakers, external CD/DVD ROM

LogMeIn remote connectivity and support services are helping make access to computer repair even more convenient for the customers of tazam.net. Support staff now use LogMeIn to remotely locate, diagnose and repair any customer PC that is connected to the Internet.

 Telephone/Remote Support
You don't need a support contract or any other long term commitment but in order to provide efficient online support, we do require customers to purchase support tokens in advance. Please also complete our simple support form which will save us all time and unnecessary charges. The support tokens are available as follows:
 
Token
Type
Support
Time
Price
Inc v.a.t.
Un-used time can be carried forward
Bronze 15 mins 17.25 No
Silver 1 Hour 52.90 Yes
Gold 10 Hours 460.00 Yes


NB: All prices include v.a.t. @ 15%

 
PC Not Booting
Your computer will not boot, there are error messages (blue screens) or it will only boot in 'Safe Mode'. These are common problems and our engineers are experienced in identifying the source of the problem and in restoring your computer system to perfect health.

PC Crashing or Freezing
Is your computer crashing or freezing in the middle of your office application or favourite game? Perhaps a hardware conflict is causing the problem, software has become corrupt or possibly the drivers for the graphics card need updating - whatever the problem, we can help & guide you.

Hardware Failures
We can usually identify failures with processors, memory, motherboards, hard drives, power supplies, graphics and sound cards, modems, CD/DVD drives, floppy drives, etc. We will then advise the best way to solve the problem & will also provide step-by-step instructions for you to replace or upgrade the component/s.

Internet Problems
We can help you install your modem or router, set up an ADSL (broadband) connection or help with any other Internet or email problems you may be having.

Virus / Spyware Attacks
Virus and spyware attacks are becoming more frequent and considerably more serious. They can be amongst the most difficult computer problems to deal with. We will provide you with all the professional help needed  to clear the virus and to repair the damage it may have done to your system.

Network Setup & Problems
Our engineers are experienced in the design, installation and configuration of networks (both peer-to-peer and server based) and in troubleshooting a wide variety of network and server related problems.

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